Effective Date: May 23, 2024

Lohas Residences Sukhumvit Hotel ("we," "our," "us") is committed to protecting your privacy in accordance with the Personal Data Protection Act (PDPA) of Thailand. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and stay at our hotel.

1. Information We Collect

We may collect personal information from you in a variety of ways, including, but not limited to, when you visit our website, make a reservation, check in, check out, and use our services. The types of personal information we may collect include:

• Personal Identification Information: Name, email address, phone number, home address, and other similar information.
• Payment Information: Credit card details, billing address, and other information necessary to process your payment.
• Reservation Information: Details related to your stay, such as room preferences, stay dates, and special requests.
• Technical Information: IP address, browser type, operating system, and other technical details collected automatically when you visit our website.
• Communication Records: Records of any communications you have with us, including emails and phone calls.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To process your reservations and payments.
• To manage and confirm your stay at our hotel.
• To communicate with you regarding your stay, reservations, and inquiries.
• To personalize your experience and improve our services.
• To comply with legal requirements and protect our legal rights.
• To send you promotional materials and special offers, if you have consented to receive such communications.

3. Obtaining Your Consent

We will obtain your explicit consent before collecting, using, or disclosing your personal information, except where otherwise permitted by the PDPA. You have the right to withdraw your consent at any time by contacting us using the details provided below.

4. Data Subject Rights

Under the PDPA, you have the following rights:

• The right to withdraw consent.
• The right to access your personal information.
• The right to rectify inaccurate or incomplete information.
• The right to request the deletion of your personal information.
• The right to restrict or object to the processing of your personal information.
• The right to data portability.

To exercise these rights, please contact us using the contact details provided below.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, and destruction. However, no security measures are perfect or impenetrable, and we cannot guarantee the security of your information.

6. Cross-Border Data Transfers

If we transfer your personal data outside of Thailand, we will ensure that the recipient country has adequate data protection standards as required by the PDPA or obtain your consent for the transfer.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control the use of cookies through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. Your continued use of our services after such changes constitutes your acceptance of the new Privacy Policy.

10. Data Protection Officer (DPO) Contact Information

If you have any questions about this Privacy Policy, our privacy practices, or wish to exercise your rights under the PDPA, please contact our Data Protection Officer at:

Lohas Residences Sukhumvit Hotel

Address: 75 Sukhumvit Soi 2, Khlong Toey Bangkok, Thailand 10110
Email: [email protected]  
Phone: +6621208188

Thank you for choosing Lohas Residences Sukhumvit Hotel. We value your privacy and are committed to protecting your personal information.